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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Inactive] Lycanobot

    By fdeath,
    • 1 reply
    • 598 views

  2. [Inactive] Mail Reset

    By lisanet,   
    • 13 replies
    • 3.3k views

  3. [Inactive] Mail Setup

    By lisanet,   
    • 5 replies
    • 4.7k views

  4. [Inactive] Main Domain Change

    By licobob,
    • 2 replies
    • 1.2k views

  5. [Inactive] MediaWiki Short URL

    By lia,
    • 3 replies
    • 444 views

  6. [Inactive] migration from Johnny to Tommy

    By enigmamarketing1,
    • 2 replies
    • 202 views

  7. [Inactive] Move Account.

    By EinSchweizerYT,   
    • 3 replies
    • 1.5k views

  8. [Inactive] Move to VPS

    By kz370,
    • 5 replies
    • 309 views

  9. [Inactive] Multiple Accounts

    By Jonny,
    • 2 replies
    • 864 views

  10. [Inactive] My Domain isn't working

    By thofficial,
    • 2 replies
    • 230 views

  11. [Inactive] my site is down

    By Nikolaos,
    • 3 replies
    • 224 views

  12. [Inactive] My username is alperugurcan. I want to add domain.

    By alperugurcan,
    • 2 replies
    • 159 views

  13. [Inactive] Mysql - Operation Not Permitted In /tmp

    By varundeboss,   
    • 3 replies
    • 1.2k views

  14. [Inactive] Mysql Databases

    By seph,
    • 1 reply
    • 700 views

  15. [Inactive] Need help removing DNS record

    By leranjun,
    • 3 replies
    • 878 views
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