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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Change domain name

    By rmersive,
    • 1 reply
    • 541 views

  2. I can't create an account

    By mrhusker,
    • 1 reply
    • 490 views

  3. [Solved] increase storage

    By rmersive,
    • 3 replies
    • 802 views

  4. [Solved] change main domain

    By saulencijus10,
    • 2 replies
    • 578 views

  5. .htaccess for specific ip either deny or allow

    By cisc,   
    • 2 replies
    • 704 views

  6. MariaDb - ECONNRESET Error

    By eriksautter,
    • 0 replies
    • 483 views

  7. [Solved] Alias domain fix - REQUIREMENT

    By reiquezynho,
    • 3 replies
    • 800 views

  8. [Solved] Hi! Pls. change my(tamsgyurik078) main domain!

    By tamsgyurik078,   
    • 3 replies
    • 758 views

  9. [Solved] REQUEST - alias domain

    By reiquezynho,
    • 1 reply
    • 501 views

  10. I want to open my account and I want to donate, I think

    By mdjack,
    • 3 replies
    • 696 views

  11. [Solved] ADD DOMAIN

    By cisc,   
    • 1 reply
    • 916 views

  12. [Solved] Account deletion

    By arvrafli,
    • 1 reply
    • 586 views

  13. [Solved] I want to add my own domain as addon

    By moonstalker,
    • 1 reply
    • 497 views

  14. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 625 views

  15. [Solved] Change to main domain

    By geobar,
    • 1 reply
    • 457 views
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