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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Add a Domain

    By thepriz,
    • 1 reply
    • 437 views

  2. [Solved] My free personal website not accessible

    By sylvain,
    • 3 replies
    • 872 views

  3. I want to change the domain hayah.helioho.st to saleh-hr.com

    By hayahsocial2024,
    • 3 replies
    • 673 views

  4. 502 Bad Gateway nginx

    By craziks,   
    • 2 replies
    • 994 views

  5. [Solved] Add Domain to account

    By Guest,
    • 1 reply
    • 400 views

  6. [Solved] Add domain

    By zurita86,   
    • 1 reply
    • 462 views

  7. [Solved] SSL not working

    By jrf,
    • 1 reply
    • 432 views

  8. [Solved] dosprn.com Lets Encrypt SSL certificate problem 1 2

    By dosprn,
    • 16 replies
    • 2k views

  9. Delete account

    By maroufwani,
    • 1 reply
    • 585 views

  10. [Solved] remote access

    By peterlasvera,
    • 2 replies
    • 693 views

  11. Keep websites secured Disabled

    By thorast,
    • 1 reply
    • 517 views

  12. Please change the main domain for "alexgoldberg" account

    By dosprn,
    • 2 replies
    • 524 views

  13. [Solved] Please reset my account - jcisministries.helioho.st

    By reinzemf,
    • 2 replies
    • 692 views

  14. [Solved] cant access database

    By peterlasvera,
    • 1 reply
    • 435 views

  15. dosprn.com hosting

    By dosprn,
    • 1 reply
    • 520 views
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