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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Login

    By vvenet,
    • 1 reply
    • 528 views

  2. [Solved] Account Upgarde Request

    By nazsky786,
    • 2 replies
    • 599 views

  3. [Solved] Addon Domain

    By miniurl,
    • 2 replies
    • 704 views

  4. Why I still can't access my webpage

    By man95,
    • 2 replies
    • 792 views

  5. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 511 views

  6. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 416 views

  7. [Solved] Did the tommy ip change?

    By christopher735,
    • 3 replies
    • 604 views

  8. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 377 views

  9. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 479 views

  10. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 458 views

  11. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 441 views

  12. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 996 views

  13. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 826 views

  14. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 619 views

  15. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 552 views
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