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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] change domain please

    By tntprojects26,
    • 5 replies
    • 962 views

  2. [Solved] Add subdomain

    By nibos,
    • 1 reply
    • 412 views

  3. [Solved] How to proceed regarding additional requests for the same subject and same account?

    By vvenet,
    • 3 replies
    • 650 views

  4. Internal Server Error when running python script

    By man95,
    • 1 reply
    • 688 views

  5. [Solved] Please add our domain to install wordpress

    By moneypak,
    • 3 replies
    • 666 views

  6. [Solved] Error 500

    By encontra,
    • 1 reply
    • 409 views

  7. Account unarchive

    By mauer,
    • 3 replies
    • 632 views

  8. [Solved] I want to change the main domain for hosting to agropeony.com

    By mohamedabdelshaf,
    • 2 replies
    • 797 views

  9. [Solved] change ip to subdomain

    By steven98,
    • 5 replies
    • 736 views

  10. Domains to add

    By vvenet,
    • 6 replies
    • 995 views

  11. [Solved] Configure DNS keimktafil.helioho.st

    By keicas09,
    • 3 replies
    • 905 views

  12. Issue with FTP

    By sagnik,
    • 1 reply
    • 643 views

  13. Account problem

    By mcstar1982,
    • 1 reply
    • 431 views

  14. Recover the main domain

    By mohamedabdelshaf,
    • 1 reply
    • 475 views

  15. [Solved] Plesk Defaul Page and SSL Certificate

    By fancharl,
    • 1 reply
    • 591 views
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