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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. E-mail dns settings (spf, dkim, dmarc)

    By vvenet,
    • 0 replies
    • 498 views

  2. [Solved] roundcube does'n work 1 2

    By zsolt112873,
    • 24 replies
    • 2.8k views

  3. I have set up mail, but the website is not available: https://webmail.spanyolkonyvelo.es/roundcube/index.php?_user=zsolt%40spanyolkonyvelo.es Username: zsolt112873

    By zsolt112873,
    • 1 reply
    • 449 views

  4. [Solved] Please put one more addon domain to my account - dudaflores.com

    By mel2023,
    • 1 reply
    • 454 views

  5. [Solved] will need my information for tommy has this email doesn't function

    By Max Manning,
    • 1 reply
    • 464 views

  6. [Solved] Wipe & Start Over

    By marckeeley,   
    • 1 reply
    • 2.7k views

  7. [Solved] "Mail Settings" in Plesk disappeared

    By vvenet,
    • 6 replies
    • 1.2k views

  8. [Solved] Request to convert andreijiroh.dev into primary domain while keeping my helioho.st subdomain as addon

    By ajhalili2006,
    • 7 replies
    • 1.4k views

  9. [Solved] Please reset account and remove domain

    By mrbay,   
    • 1 reply
    • 711 views

  10. [Solved] add domain

    By tntprojects26,
    • 3 replies
    • 603 views

  11. [Solved] ERR_TOO_MANY_REDIRECTS

    By zsolt112873,
    • 9 replies
    • 955 views

  12. Request for Nameservers for External Domain

    By azzedine,
    • 1 reply
    • 444 views

  13. [Solved] spanyolkonyvelo.es instead of spanyolkonyvelo.helioho.st

    By zsolt112873,
    • 4 replies
    • 636 views

  14. [Solved] Change Domain

    By pptvirtual,
    • 1 reply
    • 422 views

  15. Help reduce

    By azoresva,
    • 1 reply
    • 409 views
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