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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Wiping account and starting over

    By davtyangarnik95,
    • 2 replies
    • 572 views

  2. Gmail rejecting mails

    By tymek805,
    • 2 replies
    • 496 views

  3. E-mail dns settings (spf, dkim, dmarc)

    By vvenet,
    • 7 replies
    • 1.3k views

  4. Request to reste my account

    By elkhaddir,
    • 1 reply
    • 548 views

  5. Sir kindly delete all my account except this one

    By dwijashu,
    • 0 replies
    • 467 views

  6. [Solved] I want to change my domain!

    By sabzgunbad3,   
    • 1 reply
    • 473 views

  7. [Solved] WEBSITE not working - HTTP ERROR 503

    By theapexmaster,
    • 3 replies
    • 527 views

  8. [Solved] Can I have ssh access?

    By misaka,
    • 1 reply
    • 447 views

  9. [Solved] Add a domain on my site

    By wu,   
    • 1 reply
    • 506 views

  10. [Solved] Please delete my account

    By climb4fun,
    • 1 reply
    • 412 views

  11. [Solved] add domain

    By seekedx,   
    • 1 reply
    • 511 views

  12. [Solved] SPF issue with mail from tommy2?

    By n747mm,
    • 4 replies
    • 840 views

  13. My tommy website & dashboard are a bit slow to load

    By elkhaddir,
    • 2 replies
    • 637 views

  14. [Solved] Change domain name

    By leibmanyevgeny,
    • 1 reply
    • 396 views

  15. FastHTML Python Package

    By rohitsoni,
    • 1 reply
    • 411 views
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