Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] request domain added

    By akalia,
    • 1 reply
    • 420 views

  2. Lets Encrypt time to renew ..

    By fuzmic,
    • 0 replies
    • 521 views

  3. Node JS app on Tommy not running

    By mariadumas,
    • 1 reply
    • 559 views

  4. [Solved] Requesting for addon domains

    By myzega,
    • 2 replies
    • 687 views

  5. My error_log only shows errors from my first Flask app

    By ujcis,   
    • 6 replies
    • 957 views

  6. [Solved] Request resetting my account to start over

    By elkhaddir,
    • 1 reply
    • 589 views

  7. [Solved] Plesk Backup enable local ftp

    By nyten,
    • 5 replies
    • 1.7k views

  8. Add a new subdomain and change PHP setting

    By ivatsa,
    • 1 reply
    • 467 views

  9. [Solved] Request Custom Domain

    By licensafe,
    • 6 replies
    • 916 views

  10. [Solved] Create New Subdomain

    By orca,
    • 1 reply
    • 653 views

  11. add

    By krzysztof90,
    • 1 reply
    • 409 views

  12. [Solved] johhny - mod_fcgid: error reading data from FastCGI server - 500 Internal Server Error

    By zsolt112873,
    • 2 replies
    • 767 views

  13. webmail error

    By huycolab2023,
    • 2 replies
    • 559 views

  14. error on my website

    By lightoftrus,
    • 1 reply
    • 507 views

  15. [Solved] Hosted website stopped working

    By davtyangarnik95,
    • 2 replies
    • 528 views
×
×
  • Create New...