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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Direct link on SVG gives me 404

    By Guest DmC,
    • 2 replies
    • 539 views

  2. Are the donations a one off?

    By rsdaily,
    • 2 replies
    • 543 views

  3. [Solved] Please add two addon domains to my account

    By ronvdc,   
    • 1 reply
    • 569 views

  4. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 694 views

  5. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 631 views

  6. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 1.5k views

  7. Internal Server Error

    By titanik00,
    • 3 replies
    • 603 views

  8. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 502 views

  9. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 406 views

  10. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 727 views

  11. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 406 views

  12. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 660 views

  13. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 493 views

  14. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 647 views

  15. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 559 views
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