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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Let's encrypt error emails

    By Guest DmC,
    • 3 replies
    • 643 views

  2. [Solved] Add a domain

    By gebu8f,
    • 2 replies
    • 459 views

  3. [Solved] Add a domain to my account

    By Semaphorea35,   
    • 2 replies
    • 544 views

  4. [Solved] Hosting modifications

    By Guest DmC,
    • 3 replies
    • 523 views

  5. New Domain

    By knrmaintenance,
    • 1 reply
    • 369 views

  6. [Solved] Website & Emails unreachable

    By tmzafar,
    • 3 replies
    • 629 views

  7. [Solved] Wipe my account and start over.

    By aigc,   
    • 1 reply
    • 433 views

  8. [Solved] I need to wipe the data and start over please

    By ossvrc,   
    • 1 reply
    • 473 views

  9. [Solved] Request resetting my account to start over

    By elkhaddir,   
    • 2 replies
    • 603 views

  10. [Solved] Add domain

    By pacitan,   
    • 3 replies
    • 664 views

  11. Domain name change

    By heathmoore,
    • 1 reply
    • 405 views

  12. [Solved] Wipe Storage

    By sins4skins,   
    • 1 reply
    • 500 views

  13. [Solved] Addon domain

    By juaorpo,   
    • 1 reply
    • 417 views

  14. [Solved] 我想改主域为random-websites.com

    By emma240916,
    • 1 reply
    • 402 views

  15. I want to use my domain name to point to how the deployed project works

    By emma240916,
    • 1 reply
    • 393 views
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