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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Reset Account ?

    By viosrio,
    • 1 reply
    • 484 views

  2. [Solved] Request to get my account deleted

    By Guest coderlotl,
    • 1 reply
    • 423 views

  3. Please add Add-On Domain to my account INDIA

    By india,   
    • 5 replies
    • 706 views

  4. problem website

    By retrope,
    • 2 replies
    • 652 views

  5. Tommy Plan and Johnny Plan difference

    By gebu8f,
    • 0 replies
    • 342 views

  6. [Solved] Submitting request for subdomain

    By scutoid,   
    • 1 reply
    • 533 views

  7. [Solved] Website content not being served properly?

    By cesvillalta,
    • 1 reply
    • 452 views

  8. [Solved] Add-on domain

    By Seekier,
    • 1 reply
    • 633 views

  9. [Solved] Can't send e-mail from Tommy

    By infantex,
    • 4 replies
    • 944 views

  10. [Solved] Change domain

    By radodimitrov13,   
    • 1 reply
    • 426 views

  11. [Solved] Access for Lily Server

    By itbharat,
    • 2 replies
    • 392 views

  12. [Solved] Root directory for PHP

    By raqbul,
    • 10 replies
    • 1.3k views

  13. [Solved] Adding subdomain

    By frncszxc,   
    • 1 reply
    • 554 views

  14. SSL/TSL error message

    By skullys,
    • 2 replies
    • 637 views

  15. [Solved] Change of addon Domain name

    By marvelousaare,   
    • 1 reply
    • 487 views
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