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You can verify your site with html verification. Just choose URL prefix instead of domain.

the mail subdomain is reserved by the system and cannot be added

Unsuspended

This support request is being escalated to our root admins.

and can you add my new domain plj.my.id and change it to make it a main domain

Hi HelioNet team, I was very happy to be lucky enough to create an account for hosting a home project with HelioNet. These last few days I worked on bringing a Ruby on Rails app up. I got it functional running in development environment, using SQLite. My plan was to move it to Postgres this week. As I was testing the app today, I landed on the "high load, your account was suspended" page. I guess I know what caused the issue. My app aims to do a stochastic analysis on a soccer championship and show the probabilities of teams to win the title. I guess the analysis running was too compute intensive for the free tier. Could you please unsuspend my account as I don't need to run the simulations in HelioNet. I can run then at home and load them in. What I would love to use HelioNet for is mostly having an online presence. Thanks and sorry for any inconvenience, Eduardo

Hi, can you add TXT Record? TXT Record: google-site-verification=WJ6aqbiPZ71j1mzKnwkWYBmbKDYMGFBN1l6eGEExsr4

hey, can you guys increase the max upload size to 10mb (php 8.2) and add the subdomain mail.papale.my.id

Wordpress is notorious for causing excessive load, and is one of the leading causes of a load suspension. The spike on the below chart was your WP site hogging an absurd amount of both CPU and memory. The CPU usage is what got you suspended...you used 11348 in under 2 hours, the limit is only 10000 for an entire 24 hours. Either your site is broken, or you have a plugin or something installed that is way too heavy to host here (woocommerce, elementor, and wordfence are the three worst offenders, but others can also definitely cause this issue). You can take a look at this page on Wordpress for information on how to reduce its load as well as alternatives to WP: https://wiki.helionet.org/misc/wordpress Please fix it quickly. Unsuspended. It may take a few minutes to work.

got it, thanks

You're suspended for having more than one account. Which one do you want to keep?

My account has been closed by you, and I haven't violated any of your terms and conditions. I need access to the existing databases. I hope you understand my situation. Thank you.

You can only call files in your home directory due to a chroot, so you can't actually access the Python binary. The easiest way to make this work is to put together a script in the cgi-bin folder that works when accessed in your browser, and then schedule it to be called using the fetch web URL feature.

Any software that requires ion cube is intentionally not supported on the free service due to a history of piracy. We even specifically removed WHMCS from our softaculous offerings because of this issue. You would need to buy a VPS if you wanted to run that. Please keep in mind that if you go this route and we receive an abuse report for you using a pirated version of the software, your VPS will be subject to a ban without a refund.

My website was suspendend due to High Load, I am really not sure why it happened. I starred to edit my WordPress isite but it froze somehow!!! Please advise me on the correct procedure in doing this, and avoid suspention! TIA

Hello, I'm encountering an issue while trying to install WHMCS because ionCube isn't installed, and I need it for my web design business. Is there a way to install it so that it works with PHP 8.1? Thank you in advance. Sincerely, User: briangarcia

Unsuspended

Hello. My account has been suspended for exceeding the CPU limit. My username is tchesoen. I guess it's the script I installed yesterday. Kindly assist me in fixing it back. I'll just go ahead and delete the installed script. Regards, Titus

Can you help me? I'm new at this

That's good to hear, thank you. I must have wasted my time

Which domain?

Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.

You're making progress. New code seems to be more efficient in that it isn't slamming the memory usage, but something happened to spike it. Do you know what might have happened around 0900 that caused the jump and pushed you over the limit?

okay thank you, I will wait him.

That's why. The server is designed to check if the website is hosted here and disables the domain if it's not. Users on Cloudflare used to be exempt just due to using Cloudflare so you never had an issue before, but I believe Krydos updated the system to now verify these domains via file presence...which a mail-only domain will fail. I believe Krydos can exempt you so the domain cleanup script won't disable it... Escalating.