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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Admins can change domains for you, but to change your account username would require an account reset, so you can choose a new username during the recreation of your account. Resetting an account is destructive, and the entire account will be wiped. We recommend you create a backup and download a copy of the backup to your local machine before asking for a reset. Once you've made the backup and downloaded your files, please let us know when you're ready for the reset and we can start that for you.

I wanna change my username and domain

username: genrwork domain: iden3.genrwork.com

Dear HelioHost/Customer Service Team , I hope this email finds you well. I would like to request the addition of a new subdomain to my hosting account. My Main Domain: [https://hostel.helioho.st/] Desired Subdomain: [very-easy-manage.helioho.st] to host a separate project. Please let me know if this can be processed, and if there are any specific steps I need to take on my end after it's created (e.g., DNS propagation time, specific folder structures). My account username is: [acc.evram@gmail.com] Thank you for your time and assistance. Sincerely,

You're welcome! 🙂

Thank you for the fast reply and help. I will do what is needed, thanks.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi HelioHost Support, My username is fitulus and I’d like to add the domain rideluxservices.com to my hosting account. I understand domain editing isn't available in Plesk yet, so I'm requesting that your team add it manually. Thanks in advance for your help! Best regards, Jozef

Glad everything is working for you now. Thanks again for the 5 star review.

Ohhh, it dynamically updated the result? I rechecked, it's 10/10 now. That's weird. That seems to be fixed now. Thank youu @Krydos!!

When I click this link it shows 10/10 for me. Is it showing 7/10 for you still?

I got 7/10 https://www.mail-tester.com/test-9tbzfojas

Does it work now?

Yes, your account can be unsuspended as soon as you answer this.

Try testing now. Thanks!

Just did a test from https://www.mail-tester.com: Link to the test: https://www.mail-tester.com/test-td2z03n08

Done! I got an email a few hours ago that moving has completed. It says to update some records. I have updated the remote SFTP already, the DNS records for SPF, MX, and DKIM are left to configure. I would like request to update those as well, if needed. Thank you!

Hi, I'd like to access the Hosting Tools, such as Domain Manager, Database Manager, or File Manager. This isn't possible because when I log in to https://heliohost.org/login/ it says the site is suspended. Is there a way to log in? Once I'm logged in, I can make changes to the PHP scripts. Thanks, Marco

@Krydos, I had passed wrong cname value. at "stats", please place smtp.bz without dot at end. Thanks

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Dear team, I would like to add another subdomain to my account. the domain will be "oliver-pml.helioho.st" Kind regards, Thank you for your consideration.

Yep, it worked. Your account is moving to Tommy. Thanks for the donation. I also noticed that you randomly received a review email. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!

Done @Krydos! I also tried the stripe link on my first bank but it doesn't work, it getting declined too. I created another bank account, and used the virtual card on it. I tried to pay on the paypal page but it didn't worked. I tried the link you sent, yeppp—success!