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Thank you for your time. I appreciate it. I just wrote a new email on gmail and send to my mail i.e. name@my-domain.com and this mail never came to my mailbox!?

I just reviewed your DNS and Plesk settings. Your mailboxes are set up correctly and Roundcube works on the email subdomain. For DNS, I don't see the TXT records for SPF and DKIM, but it's possible I can't see them due to Cloudflare. Those would only affect sending email anyway, not receiving it. Silly question, but with the delivery issue, are you talking about the Plesk mailbox that's forwarded to gmail? Gmail will not accept forwarded mail that originally came from itself, so if you send a message from Gmail to a Plesk mailbox that has been forwarded back to gmail, the message will simply disappear. This is a limitation imposed by Google. Also, for forwarded mailboxes, messages aren't kept in Plesk (and so won't show in Roundcube) unless you clear the "Don't deliver copies to the plesk mailbox" option... Finally, keep in mind that forwarded emails count towards your 50/day limit, so getting a sudden wave of unwanted incoming mail could result in your email service being removed.

That's actually a little outdated now. These have changed: SSL is now automatic, no need to request it, but it can take up top 24 hours for the certificate to issue. SMTP host if you need mail is just tommy.heliohost.org since Tommy was updated. Server now supports .NET 8 and .NET 9 in addition to the versions you listed. Please check your PMs for information regarding your Lily account.

Sorry totally forgot my dev machine is running a different OS. Here are updated instructions from Google AI: To install the php_pdo_sqlsrv 82_ts extension for PHP 8.2 on Linux, you need to install the Microsoft ODBC Driver, the unixodbc-dev package, and then compile and install the extension using PECL. The specific commands for installing prerequisites may vary by distribution, and you will need to use pecl to install the driver, ensuring the PHP version and threadedness (TS for Thread Safe, NTS for Non-Thread Safe) match your environment. Step 1: Install prerequisites Install Microsoft ODBC Driver: Follow the official Microsoft instructions for installing the Microsoft ODBC Driver for SQL Server on Linux. Install build tools and unixodbc-dev: For Debian/Ubuntu: bash sudo apt-get install build-essential unixodbc-dev For CentOS/AlmaLinux/RHEL: bash sudo yum install make gcc-c++ gcc autoconf automake libtool-ltdl-devel Install PHP development files: Make sure you have the development files for your specific PHP version. For Debian/Ubuntu: bash sudo apt-get install php8.2-dev For CentOS/AlmaLinux/RHEL: bash sudo yum install plesk-php82-devel # Or the appropriate package for your system Step 2: Install the PDO_SQLSRV driver Use PECL to install the extension: bash sudo pecl install pdo_sqlsrv Enable the extension: Create a new .ini file in the PHP extensions directory (e.g., /etc/php/8.2/mods-available/pdo_sqlsrv.ini). Add the following line to the file, ensuring the filename matches your system's needs: ini extension=pdo_sqlsrv.so Enable the module: bash sudo phpenmod -v 8.2 pdo_sqlsrv Restart your web server: For example, for Apache: sudo systemctl restart apache2 Step 3: Verify the installation Create a phpinfo() file in your web server's document root and access it through a web browser. Search for pdo_sqlsrv to confirm that the extension is loaded correctly.

This likely won't work as Johnny, Tommy, and Morty run on Linux instead of Windows but I'll escalate it anyway and see what a root admin has to say about it. Lily would be the only server that this would likely work on.

This support request is being escalated to our root admins.

I did exactly but now I can send email but not receiving any emails from the gmail.

Could you please install the MS SQL Server extensions for PHP? The files needed are: php_pdo_sqlsrv_xx_ts.dll and php_sqlsrv_xx_ts.dll (where xx represents your PHP version) into your PHP's ext directory. Thanks

Just a heads-up: It lacks any semblance of a user interface at the moment, but it happily hosts websites with decent uptime. Be aware that if your site has been idle for a while (no traffic), the first page view might take a minute for the page to load. SSL is not provided by default but can be added upon request once the DNS finishes setting up if you want it. Lily only supports FTP, you cannot log at heliohost.org/login/ using this information as there is no control panel to log into. A 403 error is normal if you have no index page uploaded. If you need an additional domain added, please let me know and I can add it. Please keep in mind that the domain cannot already be attached to your account or the add will fail. Disk space limit is 1000MB (independent of your Plesk account) If you want your files in a folder other than the domain root (public_html), you will likely need to have a folder registered as an IIS Application in order for ASP.NET applications to run. If you need this, please let @wolstech know the folder name and he can register it for you. If you have questions about getting your app running, I can also help you with that. To upload files, Lily is accessible via FTP: Host: lily.heliohost.org Port: 21 (Plain FTP and FTP over Explicit TLS are supported) Many common IIS settings such as URL rewriting can be configured by creating/editing a web.config file in your application's folder. MySQL is available locally on Lily for databases. PhpMyAdmin is here: https://lily.heliohost.org:2083/phpmyadmin/ Username and password are the same as for FTP. SQL Server Express is available by request. If your software needs to send email, you can configure your software to use Tommy as the mail server: Type SMTP, host tommy2.heliohost.org, port 25, no authentication. Lily users can send mail using Tommy even if their Plesk account is on another server. For coding, ASP.NET (.NET 4.8, Classic ASP, .Net Core 3.1, .NET 5.0, .NET 6.0) and PHP 5.6 are supported. PHP 7.x and 8.x are available by request. Let me know if you have any questions.

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other. To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

Okay, got it. I installed under my-domain.com/email and want to point it for the sub-domain: email.my-domain.com instead of making email.my-domain.com as a separate website, possible?

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites. If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

Yes but when I am doing for email.my-domain.com then email ids are becoming name@email.my-domain.com instead of name@my-domain.com. I need name@my-domain.com and to host the roundcube at email.my-domain.com. Is that possible, please?

Cheers, Kaz! 😊

This is something Wolstech can set up for you. I've escalated this thread for their attention. 🙂

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

Dear HelioHost Team, I hope this message finds you well. I would like to request the setup of Lily server for my personal .NET projects. Please let me know if you need any additional information or approvals to proceed. Thank you for your assistance. Kamarov58

I want to create email ids like name@my-domain.com but access the webmail via email.my-domain.com. Is this possible with your hosting, please? @wolstech

I installed using Softaculous. Used tommy.heliohost.org as SMTP and IMAP server keeping everything else same. Now, how do I create new email accounts?

Added. You'll need to create an A record for it pointed to the IP address is shown in Plesk in order for it to work. It can take up to 2 hours to function. For SMTP and IMAP, use tommy.heliohost.org.

please create the sub-domain email so I have email.my-domain.com. Can you please tell me what to use for smtp and imap host?

After reviewing your account, we determined that your content violates our Terms of Service, specifically this clause:

I believe you can install it from Softaculous, and you can always install it by uploading it if not. Do you want me to create a subdomain on your account? The "webmail" subdomain is reserved by the system, but "mail" should be available if you want it.

Am I allowed to install roundcube on my own domain? I'd prefer to have it at mail.my-domain.com and white label it.

Thank you. Please be assured that the email IDs will be used solely by our employees for communication purposes, and the usage will remain well below the specified limit.