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Hi, can you add a new domain in my account(username: martinfrade.) the new domain will be impresionesmf.heliohost.st. Thanks in advance.

Fixed missing DNS zone. Your site should work again shortly.

Yes I would like to receive it. Is it possible to stay to Morty by upgrading the plan after the invite?

Johnny hasn't been rebuilt yet, an announcement will be made when it is finished. a root admin can send you an invite to morty for free until the rebuild is finished so you do not experience significant downtime.

it seems johnny is down at the moment...

Hi admins, I'd like to have everything moved to Morty if possible, I don't care if I have to pay since I'd really like the service and wanted to move to Morty anyway in the soon future. I tried migrating by myself but I can't even log into the CP. Username: Stoc777

Thanks for your reply MoneyBroz. What should / can I do: wait for the end of the maintenance or there is a fix? Even the mail box is not working anymore.

3000 domain: genrwork.helioho.st

Hi, For tables iirc messages was the one left in the end.

The DNS records are missing due to the maintenance, escalating...

I can't access my website since 2 weeks. It has activated status on my dashboard but nothing is displayed when I try to open it like the website doesn't exist anymore.

Yes, it is.

Thank you for installing the modules! I also notice that the Python/mod_wsgi option is not showing in my Plesk dashboard for ctrlroom.heliohost.us. On Morty, my Flask app ran via mod_wsgi with the entry point at: /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi Could you please enable mod_wsgi for Python on my domain so I can configure the Python app in Plesk? Thank you

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

This support request is being escalated to our root admins.

I would like to migrate to the Morty server to test its capabilities while Johnny is under maintenance; I would be willing to pay if I like it.

What port is the websocket listening on?

This is why we emailed you on April 27th to let you know that the modules wouldn't be transferred, and you would need to request them again. We advised you to request them in advance so there would be no downtime when you were moved 2 weeks later. A few people actually read that email, requested the modules in advance, and had a much smoother upgrade experience. Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py

Krydos can take a look, but the fact your account only existed for about 3 weeks reduces the odds of being able to recover any databases. The ones we have recovered primarily came from older backups or account archives that existed before the crash (such backups are system-created when an account is archived from inactivity, and are often created by an admin when an account is reset). What was the name of the database? Also, do you know the name of any of the tables in that database?

Deleted.

Thank you wolstech.

Thanks a lot for response , i will move to tommy , kindly delete this account so i can create new one Thanks

Hello, I would like some help downloading a backup of my database from Johnny, as Morty has been enabled for me while Johnny is being restructured. My Johnny username is Edelrey0983. Could you please help me? I was only able to download the project backup.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Dear Team, Thank you for your email. While the Johnny server is being rebuilt, I would like to move to the free Morty trial. Thanks