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That account is suspended because we have reason to believe it was going to be used to phish. HelioHost does not condone phishing and permanently bans anyone who attempts to engage in such activity. Can you explain the domain on this account?

Please don't suspend my account

You have root access to your VPS so you can open or close all 65535 ports yourself. We recommend not using VNC (as we already explained) because installing a desktop uses a lot of memory. Most desktops recommend 8 GB of memory for best performance. The recommended way to access your VPS is via SSH. This will result in the best performance, and a much smaller memory footprint. If you refuse to take our advice and install a desktop anyways, here's the command you could run to open port 5901 sudo ufw allow 5901/tcp

is it possible for you to open Please allow inbound TCP 5901 (or custom port) on my VPS. on my VPS so i can log in with tiger VNC UI?

Yes, after the rebuild completes, you can upgrade your VPS at https://heliohost.org/dashboard/upgrade/

Your VPS is now rebuilding and you'll get an email when it finishes.

Yep login username and password is the same as you set before when you first purchased the VPS. Once the VPS is rebuilt you can upgrade it in the VPS account dashboard.

just rebuild it with the same OS its fine Ubuntu, no need to back up anything can we upgrade to $8.50/m 2 gb ramp 6 cpus 100GB storage unless you can give me a better deal I would appreciate it! Login username and password stays the same right?

Also i see you are using Ubuntu22, would you like us to rebuild the VPS with Ubuntu24?

It turns out that your VPS is still having performance issues and a rebuild is now mandatory. Let us know what files you would like to backup and when you would like to start the rebuild.

I have been running Xfce desktop for over a year I have been running for over a year now with no problems now with no problems same specs

Rebooted, can you ssh in now?

The issue is that you installed the Xfce desktop environment which runs very poorly on a VPS especially with only 1GB of ram. We recommend just using ssh to manage your server instead. A rebuild may be necessary if it keeps locking up.

Domains added. it can take up to 2 hours for them to start working.

This support request is being escalated to our VPS admins.

Hello, I would like to request for the following domains to be added to my HelioHost account (axisreject) cockium.cf www.cockium.cf api.cockium.cf versioncompatibility.api.cockium.cf kit2.heliohost.us kit3.heliohost.us Thank you!

PLEASE HELP Cannot connect to my VPS! times out, server needs to be restarted

So you're trying to consolidate existing properties on Google...got it. Record added.

I know. It's just that this has been a long-running http:// site, and I'd like to integrate all gathered data into a single http-https entity via the domain thing.

Please see https://wiki.helionet.org/Google_Site_Verification for the recommended way to accomplish this. If done correctly, you should not need any DNS records. If you're unable to get that method to work, please let us know and we'll see about getting this added for you.

Hi, my username is cancian. I need to add a TXT record to "niilismo.net" to verify I'm the domain owner. TXT Record google-site-verification=oGLLlURlNsWFCczLLLhZrT5Vo1ahvtMPqM4nIuocN4w Thanks

Domain added. Please be sure to update your IP addresses on Cloudflare, as they have changed due to moving to Tommy. The domain can take up to 2 hours to function.

Only domains ending in .heliohost.us and .helioho.st are free. That domain shows as being registered to Otis Elevator Company, so I doubt you own this domain, and such can't use it. If you do own it, you're welcome to host it here, but we don't want to go through the work of setting it up only for you realize this afterwards.

I would like to request assistance in changing my main domain on my HelioHost account. I understand that this cannot be done from the control panel and must be handled manually by staff. Here are my details: Username: kezia Current main domain: kez.helioho.st Requested new main domain: lift.com

Hello, dear Heliohost support team, I want a new domain; allpeptides(dot)net has been added to my account. The account name is durukan. Thank you for the prompt assistance, and best regards