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Hello, my username is stephen225. I'd like my domain changed from getola.co to 4minds-staging.com Thanks!

Looks like wolstech already accomplished this for you a few hours ago. Marking as solved.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. For the domains that were removed, if you need any of the files from those domains, they can be downloaded from https://heliohost.org/backup/

Yeah, sorry I lost my head over it. This kind of conscientious service is a little hard to get used to. Appreciate it very much. - Bill Measure with a micrometer. Mark with a crayon. Cut with an ax.

Dear admin thanks for the reply. Would you please remove mezanninedubai.com padelcourtsdubai.com and add www.unitedglassqatar.com www.gaarnispharma.com Thank you so much for the help.

Users are only allowed to use the python binaries provided by our server. You may not download and run your own. If you have concerns that something doesn't work, you need to contact support. Trying to modify anything outside your home folder, or creating symlinks to files outside your home folder, will result in a hacking ban. You're sharing a server with several thousand other users. If you want to run custom binaries or access the rest of the server, you need a VPS. If you use /tmp, you should not leave your files in /tmp permanently, as doing so can fill /tmp (which will break the server) and can also be seen as evading the disk space limit (we've had users do that before...). If you do store something in /tmp, your code should either move those files into your account or delete them when finished. If your account is seen doing this sort of thing again, your account will receive a permanent ban without warning or refund. Unsuspended. Your account can take up to 2 hours to function.

Hello HelioHost Support, I would like to request a change of my domain. Current main domain: reyreyrey7.helioho.st Requested new main domain: region8cmemprepo.helioho.st Thank you for your assistance.

I was trying to download tiny python because I thought the site has problem starting the flask code, I have spent 5 hours struggling with the python code in the site to get it to run then I posted in this forum, then u helped me to fix it ..

No worries. Our support is based in America, and when you made the request it was ~3AM EDT. If you make a request overnight (especially between ~12AM - 6AM EDT) you likely won't get a response for several hours just because we're all asleep. That said, I just went to add these for you and realized your account has already reached its domain limit of 15. If you want to add these domains, you need to buy a second account or remove 2 existing domains first. Do you have any domains you want to remove? If not, you can purchase a second account at https://heliohost.org/morty/ then let me know the username and I can add the domains to that one instead.

Oh sincere apologies. Didnt know.

When domains are added/removed, or when settings like enabling node or switching PHP versions are changed, Apache has to restart to load the new config before it takes effect. Since you are one of several thousand sites on the server, there are always changes like that being made, and people waiting for them. If you've ever requested a domain or used some of the options in Plesk and were told it takes "up to 2 hours to take effect", the Apache restart is what you're waiting for.

Requests can take up to 24 hours to receive a response, with the oldest requests worked first. Bumping your topic without waiting at least 24 hours may result in your request taking longer than normal to receive a response.

Dear admin, these domains are still not up. would you please check.

and why does it restart??

Every 2 hours, or about 12 times a day

how many times in a day its restart. I show that error multiple time in a day.

It's the server performing a routine Apache restart. https://wiki.helionet.org/502_Bad_Gateway The only server that doesn't show this error is Morty, because Morty is fast enough that the restarts complete in seconds, well before the connections can time out and generate a 502.

I have hosted https://frozennodes.com/ on tommy server. Why 4 out of 10 its always show Bad Gateway 502 Error.

Dear admin, please add the following two domains to my hosting. www.unitedglassqatar.com www.gaarnispharma.com Thank you so much !

Unsuspended. It can take up to two hours for your domains to function again.

Excellent work. Thank you so much for your help. This community is fantastic. Thanks!

There you go https://dark.helioho.st/test.py The instructions on how to run Python CGI outside cgi-bin is located here https://wiki.helionet.org/Python_Tutorial#Running_Python_scripts_outside_cgi-bin_folder I just created the .htaccess for you.

ohh. i see now.. The way i connect to FTP basically always connects in the background but I wasn't aware of this. i will make sure in the future to disable the account on my PC and only enable it when I use the connection

This support request is being escalated to our root admins.

Hi, I wanted to follow the tutorial to use Python on my account, but I don't have the cgi-bin folder to run the tests, and I don't think simply creating a folder with that name will work. Could someone please help me so I can use Python on my account? Domain: dark.helioho.st Server: johnny Thanks in advance.