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Dear Support Team I apologize for the recent suspension of my account. While testing a script, I mistakenly made too many API requests, causing high load on the server. I promise to follow your usage policies moving forward and would greatly appreciate it if you could unsuspend my account. I am planning to upgrade to a paid plan soon to support your nonprofit organization. Also, I’d like to confirm if running cron tasks every 10-15 minutes for a Telegram app is acceptable. What is the minimum allowed frequency for cron tasks? Thank you for your understanding and support. Best regards, Account Email: m.immobile146@passinbox.com

High server load most likely. If the server is too busy, Passenger tries to start your app but the server can't finish in time, so it times out and that error appears.

Dear Root Admin, Thank you for efforts, and dedication to respond the technical situations. I have shared the screenshot of the issue, right now i can see its working but before it was showing "we're sorry, but something went wrong". Can you tell me what that was?

Many thanks! Will do, I ll ask him to change to his @ac.uk account Thanks

Let us know if you find a vulnerability for a particular kernel, and we can update the server. Generally we keep the server fairly up to date anyways so it's unlikely that anything like that will be an issue. It seems like you must be new to Linux because it's literally always been this way. We used cPanel from 2005 until 2021 and it was the same way too, and now Plesk is the same from 2021 to 2025. If it was a security issue I think cPanel or Plesk or CentOS or Alma Linux would have fixed it in the last 20 years.

Indeed, after a little wait, everything is now in order. Thank you!

What is your account's username?

your account suspend

I see a working website "TanzilSkills - Professional Learning Platform" when I visit your domain. Is there a specific place you're seeing this?

Subdomain added. The domain can take up to 2 hours to function.

Hello, I'd like to request adding a subdomain to my hosting account (cendarehor). At the moment, there is a single domain "spojenka.cz". I would like to be able to use the subdomain "karticky.spojenka.cz" as well. Both the domains are proxied through Cloudflare, DNS records are already set up. Thank you.

Dear Admin, I have this issue can you check and fix please We're sorry, but something went wrong. The issue has been logged for investigation. Please try again later.

Please check your PMs for information regarding your Lily account.

The name servers you need to use are ns1.heliohost.org and ns2.heliohost.org by the way. Looks like MoneyBroz didn't answer that part.

Sharing a network connection or computer will definitely do this. We generally recommend that if an account is being used for school to use their school email address so we know its an education account (this also helps others in their class avoid the same issue if they happen to also use us). He can change his email address in Plesk. Unsuspended. They might take a little while to work again.

Domain added. You'll need to configure DNS for the domain to point to the IPs shown in Plesk. The domain can take up to 2 hours to function. Yes our server will generate a certificate for you once DNS is configured, or you can issue it manually from Plesk. Note that it can take 2 hours for SSL to work once a certificate is installed. As for moving, you should be able to just download everything from your old host to your computer, then upload it here via either Plesk File Manager or an SFTP connection (use host tommy.heliohost.org, port 1373, protocol SFTP, and your plesk username and password). If you have a lot of files, zipping them will make the transfer much faster because you can upload one file then unzip it in the file manager, vs. uploading 1000s of individual files.

Created. Please be sure to configure DNS by pointing the domain to our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function.

Hello I would like to make an alias for my heliohost-domain. My hosting account username is: bliepbliep Currently my domain is bliepbliep.helioho.st, but I would like to add bliepbliep.be to it. A domain which now is parked at Vimexx.be. Both domains should show the same content. If you need extra information, please do not hesitate to contact me. kind regards Kurt

Hi , I noticed that the website ogn.helioho.st is down with a message to contact support . This website is 100% mine and genuinely used by me. There is possibly an issue due to another account created by my son who is a student and currently studying Computer science and web design. The other account is used by him, and he is mocking with a design for a company. He is currently staying in our house due to holidays, but will be going back to Uni in January. If there is a problem with that second account ( voipodo.helioho.st) Then I can of coarse ask him to remove it. But please Keep the ogn, going as it is helping our Glider community. Many thanks in advance.

Just as another question does heliohost system automatically generate an SSL certificate for custom domain? and what can I use to transfer from my old host to my new host since a) FXP does not work on either side and b) either its my mistake or not but Plesk's build in server moving features failed for some reason once again thanks for you guy's work!

Hi. I would like to add the following domain to my account (thelazycat2011), if possible, makes it point to the neomotion.helioho.st site so both point to the same site: - gdps.thelazycat.dpdns.org thanks!

Sure. My Tommy account is phroton.

Thank you

wolstech would need to do this for you

Domain added. it can take up to 2 hours to start working.