mrmoha Posted July 16, 2011 Share Posted July 16, 2011 i trying to add domain but showing already configured Please Help me and thanks advanced . Link to comment Share on other sites More sharing options...
jje Posted July 16, 2011 Share Posted July 16, 2011 Username? Addon Domain? Main Domain? Server? Link to comment Share on other sites More sharing options...
mrmoha Posted July 16, 2011 Author Share Posted July 16, 2011 hello sir and thanks for your fast reply , Addon Domain : fx1991.com Main Domain : mrmoha.heliohost.org Server : stevie waiting for you . Link to comment Share on other sites More sharing options...
jje Posted July 16, 2011 Share Posted July 16, 2011 I can delete all records of your Addon domain so you can readd your Addon domain. Would you like me to do this? Link to comment Share on other sites More sharing options...
mrmoha Posted July 16, 2011 Author Share Posted July 16, 2011 yes please . I'm online for any question . Link to comment Share on other sites More sharing options...
jje Posted July 16, 2011 Share Posted July 16, 2011 One moment please... [uPDATE] I can't find an account in the database with the main domain 'mrmoha.heliohost.org'. Please could you provide your cPanel username? [uPDATE] I have found your account. It looks like your main domain is 'fx1991.com', not 'mrmoha.heliohost.org'. The reason the addon domain area in cPanel is showing that error is because you cannot have an addon domain the same as your main domain. Link to comment Share on other sites More sharing options...
mrmoha Posted July 16, 2011 Author Share Posted July 16, 2011 but my main domain still not mrmoha.heliohost.org not fx1991.com , Can you remove the main domain whatever was mrmoha.heliohost.org or fx1991.com , and i will configure it from the beginning ? i opened a new account , but also says fx1991.com is already configured with another user , so I will never associate my domain with heliohost.org without you help Thanks very much . Link to comment Share on other sites More sharing options...
Krydos Posted July 17, 2011 Share Posted July 17, 2011 i opened a new account First of all, each person is only allowed to have one account. Are you saying you created another account? but my main domain still not mrmoha.heliohost.org not fx1991.com mrmoha.heliohost.org does not exist in the database. It's a possibility that a bug causes it to still show in your cPanel, but also if you open mrmoha.heliohost.org in a browser it is still working and shows a directory index. Can you remove the main domain whatever was mrmoha.heliohost.org or fx1991.com , and i will configure it from the beginning ? I can see your main domain in the administrator panel and it is currently listed as fx1991.com I'm not sure what would happen if this field was set to blank. Perhaps a more experienced admin knows the answer to this. says fx1991.com is already configured with another user That is because fx1991.com is associated with the mrmoha account on stevie. so I will never associate my domain with heliohost.org without you help Yes, but what is it you want us to do? It might be best at this point to delete all your accounts completely and start over with a new account so that way all these weird mixed up bits won't be so screwed up. Link to comment Share on other sites More sharing options...
jje Posted July 17, 2011 Share Posted July 17, 2011 I will change you main domain to mrmoha.heliohost.org in the database which should fix this confusion and allow you to add your addon domain. Would you like me to do this? Link to comment Share on other sites More sharing options...
mrmoha Posted July 17, 2011 Author Share Posted July 17, 2011 I will change you main domain to mrmoha.heliohost.org in the database which should fix this confusion and allow you to add your addon domain. Would you like me to do this? Yes, pleas do do this . First of all, each person is only allowed to have one account. Are you saying you created another account? Yes sir , That's because my add on domain problem . I can see your main domain in the administrator panel and it is currently listed as fx1991.com I'm not sure what would happen if this field was set to blank. Perhaps a more experienced admin knows the answer to this. So, please delete fx1991.com and reset main domain to mrmoha.heliohost.org , that's might be helpful . thanks alot . Link to comment Share on other sites More sharing options...
jje Posted July 17, 2011 Share Posted July 17, 2011 Account database synchronized. Please could you try again now? Link to comment Share on other sites More sharing options...
mrmoha Posted July 17, 2011 Author Share Posted July 17, 2011 Account database synchronized. Please could you try again now? the same error sir or you can change the main domain from mrmoha.heliohost.org TO fx1991.com . thanks and sorry for inconvenient Link to comment Share on other sites More sharing options...
Tjoene Posted July 17, 2011 Share Posted July 17, 2011 Don't you need to point the domain to the heliohost nameservers??? I see on whois they point to NS3.HOSTABLE.COM and NS4.HOSTABLE.COM http://whois.domaintools.com/fx1991.com Link to comment Share on other sites More sharing options...
jje Posted July 17, 2011 Share Posted July 17, 2011 Could you point your nameservers to the following and I will take further action. ns1.heliohost.org ns2.heliohost.org Link to comment Share on other sites More sharing options...
mrmoha Posted July 17, 2011 Author Share Posted July 17, 2011 Don't you need to point the domain to the heliohost nameservers??? I see on whois they point to NS3.HOSTABLE.COM and NS4.HOSTABLE.COM http://whois.domaintools.com/fx1991.com I know , i changed the nameservers thinking that this can be helpful and i think the nameservers doesn't related to my add on problem . Link to comment Share on other sites More sharing options...
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