will_fire Posted June 27, 2011 Share Posted June 27, 2011 My site no longer opens! Could check please? Domain: www.frigelo.com.br grateful Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted June 27, 2011 Share Posted June 27, 2011 Your nameservers are configured correctly, however we don't have an account in the database with that domain. Could you post your username please? Quote Link to comment Share on other sites More sharing options...
will_fire Posted June 27, 2011 Author Share Posted June 27, 2011 Geoff, User: onef Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 27, 2011 Share Posted June 27, 2011 User: onef There is no account in the database with that name. Did you remember to log in to cpanel at least once every 30 days? Quote Link to comment Share on other sites More sharing options...
will_fire Posted June 27, 2011 Author Share Posted June 27, 2011 Was on vacation, it's been over 30 days did not login. Now when I came back and was off access. I lost all my files? Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 27, 2011 Share Posted June 27, 2011 Was on vacation, it's been over 30 days did not login. Now when I came back and was off access. I lost all my files? Yes it appears so. Once an account is deleted all the information is permanently gone. You are responsible for making regular backups, and regular log ins to prevent data loss. You're welcome to create a new account if you wish. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted June 27, 2011 Share Posted June 27, 2011 Yes, you have lost all your files. However, if you have made a backup like you have been told to, then you should just be able to create a new account and restore your files without any problems. Quote Link to comment Share on other sites More sharing options...
jje Posted June 27, 2011 Share Posted June 27, 2011 By signing up with HelioHost for any service, you agree to the following: - We will not be held responsible for loss of content, revenue, or traffic in the event of a systems failure. - WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSSES THAT OCCUR IN ANY CONDITIONS THROUGH OR AS A RESULT OF OUR SERVICES!!! Quote Link to comment Share on other sites More sharing options...
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