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Guest Geoff
Posted

Your nameservers are configured correctly, however we don't have an account in the database with that domain.

 

Could you post your username please?

Posted
User: onef

There is no account in the database with that name. Did you remember to log in to cpanel at least once every 30 days?

Posted
Was on vacation, it's been over 30 days did not login.

 

Now when I came back and was off access.

 

I lost all my files?

Yes it appears so. Once an account is deleted all the information is permanently gone. You are responsible for making regular backups, and regular log ins to prevent data loss. You're welcome to create a new account if you wish.

Guest Geoff
Posted

Yes, you have lost all your files. However, if you have made a backup like you have been told to, then you should just be able to create a new account and restore your files without any problems.

Posted
By signing up with HelioHost for any service, you agree to the following:

- We will not be held responsible for loss of content, revenue, or traffic in the event of a systems failure.

- WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSSES THAT OCCUR IN ANY CONDITIONS THROUGH OR AS A RESULT OF OUR SERVICES!!!

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