tastywolf Posted June 16, 2011 Share Posted June 16, 2011 I have tried to sign up for stevie but when I do and click register the page displays an error message. "We're sorry, but an error was encountered during signup. Please try again later." I am not sure if I am entering it wrong or if it is a server side problem. I have tried to sign up multiple times over a few days and it still is not accepting it. I have not received any mail either as I know there was a problem like this a few days ago. Thanks in advance. Link to comment Share on other sites More sharing options...
Byron Posted June 16, 2011 Share Posted June 16, 2011 You already have an account on Stevie: notebookvault.co.cc Your only allowed one account per user. Link to comment Share on other sites More sharing options...
tastywolf Posted June 16, 2011 Author Share Posted June 16, 2011 Is that logged by ip? And is it one account per person or one account per household? My room mate does have a site with you and he suggested heliohost to host my site. Link to comment Share on other sites More sharing options...
jje Posted June 16, 2011 Share Posted June 16, 2011 Yes, signups are logged by IP. Because of your situation, djbob may add an exception... This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Byron Posted June 16, 2011 Share Posted June 16, 2011 Is that logged by ip? And is it one account per person or one account per household? My room mate does have a site with you and he suggested heliohost to host my site. Is your roommates's helionet username tastwolf? Link to comment Share on other sites More sharing options...
tastywolf Posted June 16, 2011 Author Share Posted June 16, 2011 No, his helionet username is gilgolf. Link to comment Share on other sites More sharing options...
Byron Posted June 16, 2011 Share Posted June 16, 2011 No, his helionet username is gilgolf. tastwolf is the helionet username for this domain that you say is yours: notebookvault.co.cc Link to comment Share on other sites More sharing options...
tastywolf Posted June 17, 2011 Author Share Posted June 17, 2011 I believe that you are confused. Tastywolf, the helionet user name I am currently using, belongs to me. Gilgolf is my room mates helionet username. Notebookvault.co.cc is his website registered with his email, password, etc. I recently decided that I wanted to try hosting and asked him if he knew of any free hosts. He said there were a lot but that Heliohost was a great option and a good place to set up a site. If this is too much of an inconvenience I can find another free host. Sorry for the confusion. Link to comment Share on other sites More sharing options...
Byron Posted June 17, 2011 Share Posted June 17, 2011 tastwolf is the helionet username for this domain that you say is yours: notebookvault.co.cc I should have said: tastwolf is the helionet username for this domain that you say is your roommates: notebookvault.co.cc The ip that you say belongs to you and your roommate registered this domain notebookvault.co.cc with the helionet username: tastwolf. Do you see where the confusion is? Link to comment Share on other sites More sharing options...
tastywolf Posted June 17, 2011 Author Share Posted June 17, 2011 I see. So Tastywolf and notebookvault.co.cc are linked? This is his account that he said he didn't need, so he passed it on to me. To create a helionet account I have to first have a heliohost account, correct? Link to comment Share on other sites More sharing options...
Byron Posted June 17, 2011 Share Posted June 17, 2011 I see. So Tastywolf and notebookvault.co.cc are linked? This is his account that he said he didn't need, so he passed it on to me. In that case you'll need to delete that account to create another one. http://www.heliohost.org/home/support/scripts/delete Link to comment Share on other sites More sharing options...
tastywolf Posted June 17, 2011 Author Share Posted June 17, 2011 You seem to think I am lying. I know your volunteers I am sure you do a great job but this is more trouble then its worth. I don't want to host my site where the support team thinks I am lying. Sorry but I am going to find another free host. Thanks for your time. Link to comment Share on other sites More sharing options...
jje Posted June 17, 2011 Share Posted June 17, 2011 We don't think you're lying; we believe you. Why do you think we think you're lying? We are aware of the situation, and trying to fix it for you. Here is a clarification on the situation: - The IP address associated with the account 'brentdur' matches yours, causing signup to fail. - The account with the domain 'notebookvault.co.cc' and username 'brentdur' is NOT associated with tastywolf, but it IS associated with tastwolf. I can escalate this to the root admin, and then he will add an exception (and allow you to signup). Would you like me to do this, or have you decided to move to a different host? Link to comment Share on other sites More sharing options...
Byron Posted June 17, 2011 Share Posted June 17, 2011 @jje: If you'll read my previous post you'll see where he claims his roommate passed that account on to him. If he'll delete that account he can create another one. btw, you've already escalated this thread. Link to comment Share on other sites More sharing options...
tastywolf Posted June 17, 2011 Author Share Posted June 17, 2011 No its fine, I will seek out other hosting opportunities. Thank you for your time. PS. Byron was kind of hammering me with questions, thats why I assumed you thought I was lying. Link to comment Share on other sites More sharing options...
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