anonymiser Posted June 3, 2011 Share Posted June 3, 2011 Hi, My account was suspended due to inactivity two days ago, but the link to renew it doesn't work. This happened a couple months ago too, and I had to post on this forum as well. Username: ddaly http://www.heliohost.org/scripts/renew.php?username=ddaly Could my account please be renewed, and hopefully the renewal script be updated so I don't have to post to this forum every time? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted June 3, 2011 Share Posted June 3, 2011 We're having some technical difficulties. This isn't your fault. Quote Link to comment Share on other sites More sharing options...
jje Posted June 3, 2011 Share Posted June 3, 2011 Fixed now. In future, check the @HelioHost Twitter Feed before posting. Quote Link to comment Share on other sites More sharing options...
schmidt Posted June 4, 2011 Share Posted June 4, 2011 I have the same problem on my account to! Please fix it: http://radaresgarmin.heliohost.org/ Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 4, 2011 Share Posted June 4, 2011 I have the same problem on my account to! Please fix it: http://radaresgarmin.heliohost.org/ There is a pinned topic in the customer service forum for these suspension issues that can be found at http://www.helionet.org/index/index.php?showtopic=9439 If this script http://www.heliohost.org/home/support/scripts/renew doesn't fix your suspension then in order to diagnose the problem and fix it for you the admins will need further information: When a server goes down, it can cause minor disruptions to some records in the account database, meaning that an account might be falsely suspended for no reason whatsoever. If you feel you have been wrongly suspended, then please post in this topic and we will solve the matter quickly and efficiently. Fortunately, these issues are easily solved, and can easily be resolved by the administrators and moderators. There are a small variety of possible scenarios listed below: 1. Account Suspended Page - If you can access your cPanel but your site shows the Account Suspended Page then we can easily unsuspend your account. 2. Failed cPanel Login - If you cannot login to your cPanel then make sure you are logging in through the heliohost homepage and your username begins with a lowercase letter (eg. jje NOT JJE or 1jje). If this fails, we can easily reset your password and PM/Email you a new one. 3. Both of the above cases - The administrators/moderators can investigate the matter thoroughly and attempt to resolve the issue. If you are experiencing any of the above scenarios then please create a new post with: 1. Your username 2. Your domain name 3. Your server 4. The number of the scenario you are experiencing Thank you for your cooperation Quote Link to comment Share on other sites More sharing options...
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