Account inactive and renewal link doesn't work

[anonymiser]

Hi,

 

My account was suspended due to inactivity two days ago, but the link to renew it doesn't work. This happened a couple months ago too, and I had to post on this forum as well.

 

Username: ddaly

http://www.heliohost.org/scripts/renew.php?username=ddaly

 

Could my account please be renewed, and hopefully the renewal script be updated so I don't have to post to this forum every time?

 

Thanks in advance.

[Guest Geoff]

We're having some technical difficulties. This isn't your fault.

[jje]

Fixed now. In future, check the @HelioHost Twitter Feed before posting.

[schmidt]

I have the same problem on my account to!

Please fix it: http://radaresgarmin.heliohost.org/

[Krydos]

I have the same problem on my account to!

Please fix it: http://radaresgarmin.heliohost.org/

There is a pinned topic in the customer service forum for these suspension issues that can be found at http://www.helionet.org/index/index.php?showtopic=9439

 

If this script http://www.heliohost.org/home/support/scripts/renew doesn't fix your suspension then in order to diagnose the problem and fix it for you the admins will need further information:

When a server goes down, it can cause minor disruptions to some records in the account database, meaning that an account might be falsely suspended for no reason whatsoever. If you feel you have been wrongly suspended, then please post in this topic and we will solve the matter quickly and efficiently. Fortunately, these issues are easily solved, and can easily be resolved by the administrators and moderators. There are a small variety of possible scenarios listed below:

 

1. Account Suspended Page - If you can access your cPanel but your site shows the Account Suspended Page then we can easily unsuspend your account.

 

2. Failed cPanel Login - If you cannot login to your cPanel then make sure you are logging in through the heliohost homepage and your username begins with a lowercase letter (eg. jje NOT JJE or 1jje). If this fails, we can easily reset your password and PM/Email you a new one.

 

3. Both of the above cases - The administrators/moderators can investigate the matter thoroughly and attempt to resolve the issue.

 

If you are experiencing any of the above scenarios then please create a new post with:

1. Your username

2. Your domain name

3. Your server

4. The number of the scenario you are experiencing

 

 

Thank you for your cooperation