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Posted

Hi, almost everyday i try to load file manager from cpanel it load (Fetching directory contects...) and is open after 5-6 times i retry. Today all day i try to enter to update some pages but nothing, why is happen this?

Guest Geoff
Posted

My file manager is working fine. What is your domain name?

Posted

@Geoff - Happens to me as well when Stevie's on high server load. Somebody may know a fix? (eg. clear cache)

Guest Geoff
Posted

You could try uploading Ajaxplorer to your site, and then using that instead.

Posted

Yes, you could do that.

 

You guys: Could you please login to your cPanel ans look on the left hand side of the screen. What does it say next to 'Home directory'?

 

@admins Could it be the partitions?

Posted
You could try uploading Ajaxplorer to your site, and then using that instead.

 

Can you please tell me the basics how to do that? Thank you very much!

 

Posted
Yes, you could do that.

 

You guys: Could you please login to your cPanel ans look on the left hand side of the screen. What does it say next to 'Home directory'?

 

/home/c2s

Posted

Aha!! I believe it is all the people who are on /home/ experiencing problems.

 

However, (correct me if I'm wrong) Geoff is on /home1/ so he is not having any troubles.

 

This support request is being escalated to our root admin.

Guest Geoff
Posted
However, (correct me if I'm wrong) Geoff is on /home1/ so he is not having any troubles.

 

My account is on /home. It was created before heliohost created the /home1 partion.

 

I think this is really just high server load. It "happens" to me sometimes, but waiting 20 seconds usually solves the problem.

Posted

Oh - right.

 

Sorry, I thought you said that your were on /home1/ a while back. :wacko:

 

As an alternative to the file manager you could also use FTP or Web Disk.

 

Descalating...

Posted

Thank you very much all of you for your suggestions, I will try it.

 

For the records cpanel is down again, I hope the problem will solve soon...

Posted

Last time it was accessible, the server load was ridiculously high (above 100!!). Hopefully this matter will be resolved soon. ;)

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