[Solved] Hello HelioHost Support,

[geraldosilva]

Olá, equipe de suporte da HelioHost,

Por favor, adicione este domínio complementar à minha conta Johnny.

Nome de usuário:
geraldosilva.helioho.st

Domínio:
socorrotech.com.br

nevesmarketing.com.br

recuperacao.abrdns.com

 

Servidor:
Johnny

Obrigado.

[MoneyBroz]

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English?

None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers.

The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. 

We recommend using a service such as: https://translate.google.com/    

[geraldosilva]

Hello, HelioHost Support Team,

Please add the following addon domains to my Johnny account.

Username:
geraldosilva.helioho.st

Domains:

   socorrotech.com.br

• nevesmarketing.com.br

• recuperacao.abrdns.com

Please also enable the option to create subdomains for all of these domains.

Server:
Johnny

Thank you for your assistance.

Best regards,
Geraldo Alves da Silva

Edited July 12 by geraldosilva

[KazVee]

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. 

To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains 

If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache 

Users cannot yet manage domains or subdomains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented. You can read more about the ETAs (and why we cannot offer ETAs) here: https://wiki.helionet.org/ETA

In the meantime, a staff member can add any subdomains you need, just let us know which subdomains you want added and under which domain you want them made. You can have up to 10 total domains on your Tommy account (this includes addon domains, subdomains, and aliases (parked domains)). If you need more than 10, you can upgrade your account to our Morty server, where you can have up to 15 domains per account AND the ability to have more than 1 Morty account if you need more than 15 domains. You can read more about the domain limits here: https://wiki.helionet.org/Addon_Domains#Addon_Domains