[Solved] Can you please open my account? - hesabımı açabilirmisiniz lütfen

[metvmetv]

hesabımı açabilirmisiniz lütfen 

Translation: 
Can you please open my account?

Edited 1 hour ago by KazVee
Added English translation

[KazVee]

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? 

None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers.

The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. 

We recommend using a service such as: https://translate.google.com/     

[metvmetv]

Could you please open your account? There seems to have been a mistake, I apologize, I didn't know. I won't make the same mistake again. Thank you again.

[KazVee]

You were suspended for having more than 1 account. Your account with username metvmetv has been unsuspended. Please allow up to 2 full hours for it to reinstate completely. 

Please let us know how we can make the "one account per human being" rule more clear? 

The signup page mentions 1 account per person. Below the server choices on the signup page, users are shown a warning that says, "You may only have one account on Johnny or Tommy": 

As well, the very first line of the Terms of Service, which all users must agree to before creating an account, says, "Each person is allowed to have one account on Tommy or Johnny." 

We even used big red bold font color so people could see it more easily. 

If you visited the signup page and the Terms of Service, and still were unaware of the rule, please let us know how we could make it more clear to new users? We are always happy to adjust our documentation so it is easier for people to understand and be aware of the rules. Thanks!

Source: https://wiki.helionet.org/Suspension_Policy#Duplicate_Accounts 

[metvmetv]

But I use the Turkish language, and because it's in English, I couldn't fully understand it, just as you couldn't understand the Turkish language. Therefore, to avoid making the same mistake again, I request that you reactivate my account. Thank you.

Edited 9 minutes ago by metvmetv