Johnny hosted domains and subdomains need re-creation

[flexo]

These need a destination again in my Johnny account:
hotnova.com
gpt.hotnova.com

DNS is externally hosted. https autocerts by johnny were doing their thing before.

yamahasho.heliohost.us (or can be sho.heliohost.us if not looking too impersonating), by Heliohost DNS. Had it before (or a mis-remembered likeness).

No plesk domains yet, no subdirectories.

Currently for http://gpt.hotnova.com/ - a confusing (and un-selectable) Heliohost text "your domain should start working in about 32 minutes) half a day later after account re-creation.

 

--unnecessary reminder: Added subdomains can take up to 2 hours to start working.--

 

Thanks!

[flexo]

It seems the "your domain should start working" is bad messaging. Now the counter resets to 1h 51m.

It doesn't establish that the domain owner is the one looking, and promises something not delivered.

Should be, "Domain Unconfigured. New domains will be reloaded in {time}"...

[wolstech]

Domains re-added. They should work within 2 hours. 

And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.