[Solved] My account is suspended?

[keibeeit]

Hi!

I've been with heliohost many years and for the first time, I just found out my account is suspended.

I wasn't notified of anything regarding this.

Can you let me know the reason?

Thanks so much.

 

ID: keibeeit

Edited 1 hour ago by keibeeit

[wolstech]

You got suspended for high server load, specifically load coming from systemd. In your case, it appears to be that you left an SFTP session open too long, though this can also be caused by overusing scheduled tasks (typically running them too frequently).

Please be sure to disconnect from SFTP when you're done using it. Leaving connections open can get you suspended, as SFTP uses CPU just to sit there and do nothing with the connection open.

Unsuspended. It might take up to two hours before your domains work again.

Edit: The unsuspend is taking a little longer than I expected. You'll be unsuspended shortly..

 

[keibeeit]

Ah. I think Solid Explorer on Android caused this issue. It was my first time using it to connect to tommy ftp. I will just not use it for tommy anymore. Sorry for the trouble and thank you.