Cannot Access Plesk Panel on Johnny Server

[itsmarkmcbgyt]

Hello,

Our website is online and working properly, but we cannot access the Plesk panel on johnny.heliohost.org.

We tried logging in with the correct account credentials, but the panel does not let us in. Could someone please check if there is an issue with our account or the Johnny server’s Plesk access?

Thank you!

[MoneyBroz]

Have you tried logging in to https://heliohost.org/login, the server was rebuilt so you will need to recreate your account.

It is highly advised to login using the link above instead of the plesk login page, logging in from the heliohost.org homepage ensures that your account doesn't get marked for inactivity and it will also tell you recent news such as the server being rebuilt.

[wolstech]

That account was lost in the recent Johnny crash. I'm not sure how your site could be online since you currently don't have an account at all. The good news is Johnny was rebuilt and is now available again. You can recreate the lost account at https://heliohost.org/status/ by entering your username. Once the account sets up, you'll need to re-request your domains and restore a backup of your data.