Not able to login to my account

[zoom5555]

Hi Team,

Not able login to my account. i tried rest password did not go through. may be locked dont know

my user: zoom5555

please help

[wolstech]

The server your account is on (Johnny) crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details. A backup of your files can be had from https://heliohost.org/backup/ 

We are also offering free Morty trials for users affected by the Johnny crash. If you want, you can be sent a Morty invite at no cost to get your site back online, and we'll move you to Johnny once Johnny is working again. If you're interested, please let us know.

 

Edited 2 hours ago by wolstech
Add Morty offering

[zoom5555]

Hi wolstech,

Yes please 

[wolstech]

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/

Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered.

If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.