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Posted

When asking for a domain, please make sure you provide all the following information:

  1. Your hosting account username
  2. The full domain name you want, including the top-level domain (TLD):
    1. If you're using HelioHost's domains, specify either helioho.st or heliohost.us before the domain you want (for example: coralsherwin2.helioho.st).
    2. If you've purchased a custom domain, specify the TLD (such as coralsherwin2.com, coralsherwin2.net, etc.)

You can read more about the information we need to add a domain to your account on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains

  • 5 weeks later...
Posted

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

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