I want to buy more space

[osmaralvarez6911]

Hello, I hope you are okay, I have a problem, my space is overflowing, it is full and it shows this message, so I want to buy more space, but I don't know if this solves the whole problem, I need confirmation.

[KazVee]

Yes, that would solve the problem but there's also a couple of free ways to solve this (options 2 and 3). It depends what you prefer:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/

This storage space upgrade is good for the life of the account, and has no monthly cost.

2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

[osmaralvarez6911]

thank you.