[Solved] Reset my HelioHost account

[ashishadhikari]

Hello HelioHost Support Team,

I am writing to request a account reset for my HelioHost account registered with the email address [Redacted by KazVee].

Details:

Registered email: [Redacted by KazVee]
Account username: ashishadhikari

Please let me know what information you require to verify my identity and the next steps to reset the account. You can reply to this email or contact me at [Redacted by KazVee]

Thank you for your help.

Best regards,
Ashish Adhikari
[Redacted by KazVee]

Edited 1 hour ago by KazVee
Removed user's email address from the post for privacy and data protection

[KazVee]

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. 

Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.
I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ 
This storage space upgrade is good for the life of the account, and has no monthly cost.

2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.