Reconsideration Request: Account Suspension Appeal - User: diegoanc280

[diegoanc280]

Dear HelioHost Support Team,

I am writing to respectfully request a reconsideration of the suspension of my account diegoanc280 on the Johnny server. As a registered  Engineer and a technology hobbyist, I have carefully reviewed your Terms of Service and I believe my current project aligns with the permitted use for development and personal learning environments.

Project Context: My account was hosting a personal dashboard built with Laravel, designed to interact with the Oracle Cloud Infrastructure (OCI) API. The purpose of this script is to automate the provisioning of a personal "Always Free" instance in my own Oracle Cloud account.

Compliance Clarification: I would like to clarify that my site does not violate any of the specific prohibitions mentioned in the TOS:

1. Non-Commercial Use: This is a strictly personal development project for learning Laravel and API integrations; it is not a commercial business or an SMM panel.

2. No Forbidden Services: The script is not a proxy, it does not involve cryptocurrency mining, gambling, or social media marketing ("like bots"). It is a private cloud management tool.

3. Single Account: I maintain only this single account with HelioHost.

Potential Resource Usage: I suspect the suspension might be related to the frequency of a scheduled task (Cron Job) used to check for cloud capacity. If this task was determined to cause an unintended high server load, I sincerely apologize. I am more than willing to optimize the script, increase the intervals between executions (e.g., from 1 minute to 15 or 30 minutes), or implement any necessary changes to ensure the stability of the shared environment.

I value the service HelioHost provides to the developer community and I am committed to being a responsible user. I would appreciate it if you could provide specific feedback on which policy was triggered so I can rectify it immediately upon account restoration.

Thank you for your time and for the support you provide to hobbyists and students.

Regards,

Diego S.

[wolstech]

The load mostly came from systemd, which is usually due to excessive use of scheduled tasks or FTP connections being left open. We've seen this before, and weirdly systemd-related load suspensions are always the most prevalent after a server is rebooted (Johnny was rebooted yesterday due to hardware maintenance). It usually calms down after a few weeks, and we have no idea why.

Please reduce the frequency of your tasks, and if using FTP make sure you're closing your FTP connections when you're finished using them. You can watch your load here : https://heliohost.org/dashboard/load/

Unsuspended. It may take a few minutes to work again, and domains can take up to 2 hours to function.