[Solved] Request to Unsuspend My Account

[santaninha]

Dear HelioHost Support Team,

I am writing to kindly request the reactivation of my hosting account, which has been suspended. I did not receive any prior notification or email explaining the reason for the suspension.
My account details are as follows:

Username: santaninha

Domain: https://santaninha.helioho.st/

Email associated with the account: joelrccosta@gmail.com

Server: Johnny 

I was not aware of any violation of HelioHost's Terms of Service. My account hosts a personal project for learning and development purposes, and I have always intended to comply with all platform guidelines.
If the suspension was caused by any policy issue, I am willing to review and adjust my setup to ensure full compliance going forward.
I kindly ask that you review my case and, if possible, reactivate my account. I am available to provide any additional information needed.
Thank you very much for your time and support.

Sincerely,
Joel Rocha
 

Edited 2 hours ago by santaninha

[wolstech]

Quote

High server load. 10027.50 CPU.

You're suspended for excessive load caused by overuse/misuse of cronjobs (scheduled tasks).

Can you explain why this might be and how you plan to fix it?

[santaninha]

I don't know what happened, last time i've checked the load, storage, everything was under control.
I really don't know what happened. If I only could check the logs to see whats going on I'll fix it right on time.

Also, I will stop all current apps and make them not running, to prevent the problem until I fix it. 

[wolstech]

It was suspended specifically because you set a job to run every 5 minutes to start your bot. This is not a recommended or supported way to do this. The bot itself was perfectly fine and caused basically no load...just start it once (manually) and let it run and do its thing. Stop and restart whenever you update the code.

It is best practice to not run a script every few minutes to start it over and over, as doing so causes tons of load (using shell commands is load-heavy, so running them repeatedly just wastes your daily CPU allotment, this is one of a few reasons why exec is disabled for PHP via Apache). Please do not do this again.

The recommended ways to start and stop a bot can be seen here (this article is for discord but the concepts apply to other Python-based bots as well): https://wiki.helionet.org/Discord_Bot#Starting_and_Stopping_Your_Bot 

I've deleted the scheduled task and unsuspended you. It may take a few minutes before you can log in again.