Request to Unsuspend My Account

[santaninha]

Dear HelioHost Support Team,

I am writing to kindly request the reactivation of my hosting account, which has been suspended. I did not receive any prior notification or email explaining the reason for the suspension.
My account details are as follows:

Username: santaninha

Domain: https://santaninha.helioho.st/

Email associated with the account: joelrccosta@gmail.com

Server: Johnny 

I was not aware of any violation of HelioHost's Terms of Service. My account hosts a personal project for learning and development purposes, and I have always intended to comply with all platform guidelines.
If the suspension was caused by any policy issue, I am willing to review and adjust my setup to ensure full compliance going forward.
I kindly ask that you review my case and, if possible, reactivate my account. I am available to provide any additional information needed.
Thank you very much for your time and support.

Sincerely,
Joel Rocha
 

Edited 1 hour ago by santaninha

[wolstech]

Quote

High server load. 10027.50 CPU.

You're suspended for excessive load caused by overuse/misuse of cronjobs (scheduled tasks).

Can you explain why this might be and how you plan to fix it?

[santaninha]

I don't know what happened, last time i've checked the load, storage, everything was under control.
I really don't know what happened. If I only could check the logs to see whats going on I'll fix it right on time.

Also, I will stop all current apps and make them not running, to prevent the problem until I fix it.