[Solved] Unsuspend My Account

[karthikeyan2508]

My account was suspended i need this account could you please recover my account

[KazVee]

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

Sometimes users make more than 1 account because they don't know they can have multiple domains on a single account. Sometimes users make multiple accounts because they don't know they can upgrade their account storage space. If you did create more than 1 account and these reasons don't apply, please let us know what the reason is and we can help guide you to the solution that doesn't violate our Terms of Service. 

If you've only created 1 account, is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about?

[karthikeyan2508]

Hello HelioHost Support Team,

Thank you for your response.

Yes, this is the account I would like to keep.

I only created one HelioHost account. My friend also uses HelioHost and we both use the same internet connection, so the system may have detected multiple accounts from the same IP address.

The other account is not mine. We are two different users sharing the same network.

Please review my account and reactivate it. I will make sure to follow all HelioHost rules.

[KazVee]

I've unsuspended the karthikeyan2508 account now. Please allow it some time to reinstate fully. 

As we advised you for the asdtechcreation / karthikeyan2508 duplicate accounts back in June 2025, the rule is 1 account per human being, not 1 account per email address: https://helionet.org/index/topic/64892-request-unsuspension-my-account/#findComment-291466

Please ensure you do not log into each other's accounts, as this could be considered Managing an Account on Behalf of Others and is also specifically disallowed in our Suspension Policy: https://wiki.helionet.org/Suspension_Policy