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Posted

Hi , I may have accidentally exceeded the permitted 1000 MB limit, I didn't see this coming so quick.
Would I be able to delete unnecessary files that may have been accidentally copied to the site?

Many thanks

Β 

Posted

Your account was suspended because you exceeded your storage limit. You're at 1000.51 MB when the limit is 1000 MB.Β You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/
This storage space upgrade is good for the life of the account, and has no monthly cost.

2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

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