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Posted

Dear Support Team,

I am reaching out to kindly request a full reset of my account on your platform. Due to some issues I have encountered, I would like to start fresh and resume using your services from a clean slate.

I would greatly appreciate your assistance with this matter and remain available to provide any additional information you may need to complete the process.

Thank you in advance for your support.

Best regards,Β chicfriperie

Posted

Hello! I have now reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.
I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backupΒ 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please also take a moment to review the guidance in our Wiki about the account reset process:Β 
https://wiki.helionet.org/FAQ#How_do_I_reset_my_hosting_account_to_start_fresh?Β 

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