b0chard Posted January 23 Posted January 23 (edited) I am using Tommy account on Heliohost. Just yesterday, I got an email that my account has been deactivated due to inactivity, so I reactivated it the same day. However, the next day (today), I checked my main email: mail@bochard.net but I found that it wasn't connected. I tried to reconnect but it won't do, I am very sure that the password is right, though. I test to login using my other email account under bochard.net but it worked. It's weird that on mail@bochard.net it won't connect, and the email says connection refused. Would it be possible that there is some bug arised at the time I reactivated my account? Quote * Account 'mail@bochard.net': Connecting to IMAP server: bochard.net:993... [2026-01-23 19:52:20] IMAP< * OK [CAPABILITY IMAP4rev1 LOGIN-REFERRALS ID ENABLE IDLE SASL-IR LITERAL+ AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5] Dovecot ready. * IMAP connection is un-authenticated [2026-01-23 19:52:20] IMAP> 1 CAPABILITY [2026-01-23 19:52:20] IMAP< * CAPABILITY IMAP4rev1 LOGIN-REFERRALS ID ENABLE IDLE SASL-IR LITERAL+ AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5 AUTH=CRAM-MD5 [2026-01-23 19:52:20] IMAP< 1 OK Pre-login capabilities listed, post-login capabilities have more. [2026-01-23 19:52:20] IMAP> Logging mail@bochard.net to bochard.net using CRAM-MD5 [2026-01-23 19:52:23] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2026-01-23 19:52:23] IMAP< Error logging in to bochard.net [2026-01-23 19:52:23] IMAP> Logging mail@bochard.net to bochard.net using DIGEST-MD5 [2026-01-23 19:52:23] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2026-01-23 19:52:23] IMAP< Error logging in to bochard.net [2026-01-23 19:52:23] IMAP> Logging mail@bochard.net to bochard.net using PLAIN [2026-01-23 19:52:29] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2026-01-23 19:52:29] IMAP< Error logging in to bochard.net [2026-01-23 19:52:29] IMAP> Logging mail@bochard.net to bochard.net using LOGIN [2026-01-23 19:52:40] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2026-01-23 19:52:40] IMAP< Error logging in to bochard.net [2026-01-23 19:52:40] IMAP> Logging mail@bochard.net to bochard.net using plaintext [2026-01-23 19:52:50] IMAP< Authentication failed. ** IMAP error on bochard.net: LOGIN error [2026-01-23 19:52:50] IMAP< Error logging in to bochard.net [2026-01-23 19:52:54] IMAP> 6 LOGOUT [2026-01-23 19:52:54] IMAP< * BYE Logging out [2026-01-23 19:52:54] IMAP< 6 OK Logout completed. Edited January 23 by b0chard Quote
wolstech Posted January 23 Posted January 23 Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect". Try changing the mailbox password in Plesk. 1 Quote
b0chard Posted January 23 Author Posted January 23 Thank you @wolstech! Changing the password worked. It probably just a weird bug. Quote
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