[Solved] Why was the account suspended?

[luisasierra]

I really don't know what rules I violated to justify these actions. Could you please give me details about my suspension and what I need to do to recover my account?

Edited 3 hours ago by luisasierra

[KazVee]

When accounts are suspended, the user's website is replaced with a page explaining the reason for the suspension. In your case, you've been suspended for high server load: 204.28 GB memory in 24 hours, when the limit is 200 GB. The sudden drop is when your account was suspended. 

If you're not sure what caused the suspension, please let us know more about what you were running (Node.js and WordPress are notorious for causing user suspensions, for example), and we can try to offer suggestions on how to reduce your account load. 

Please let us know when you're ready to fix the issue, since if we unsuspend you and no code is changed, a suspension will happen again pretty quickly, and there are only a limited number of times an account can be unsuspended.

 

[luisasierra]

Okay, I understand now. What you're saying is true. I noticed it had Node.js services and tried to test it, but since it didn't work, I deactivated it. When I tried to access the website, I couldn't, so I thought it was due to a PHP dependency. Then I installed WordPress to see if that would work, but since that didn't work either, I deleted it. I remembered I had a backup and restored it, and the site worked. But today I encountered this problem, so I sincerely apologize 🙏  for what happened

[KazVee]

If you want to run Node on the shared hosting, we recommend structuring your app similarly to the Node tutorial (in the Node.js link I posted earlier), since that will ensure Node uses Passenger, which will help to try to keep the load down. Our WordPress page (also linked before) has some recommendations for WordPress alternatives that will cause less load on the server. 

I've unsuspended your account now, please give it a few minutes to get up and running again.

[luisasierra]

Thank you so much 🙏  I assure you this won't happen again. As I said before, it was just a test out of curiosity, nothing more. And if I ever try it again in the future, I'll make sure to read this tutorial: https://wiki.helionet.org/Node.js#Node.js_Server_Resource_Usage. Thanks for the information, you were very kind. 🙏

[KazVee]

You're very welcome. 🙂 Please let us know if you need help with anything else!