[Solved] Suspended: rseann

[rseann]

rseann

Jonny

https://maskdev.helioho.st

hosted a node project and this morning found out im suspended for exceeding disk space

[KazVee]

Your account was indeed suspended because you exceeded your storage limit You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ 
This storage space upgrade is good for the life of the account, and has no monthly cost.

2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

[rseann]

Payment not available in my region.
Reset account to 0 MB

[KazVee]

I've started the reset process on your account as requested. Once the reset has completed, you'll receive an email so you can take the next steps to recreate it.
I made a backup before the reset, so once the reset process is finished, if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

[rseann]

Thanks