[Solved] 504 Gateway Timeout on Entire Hosting Account — Urgent Help Needed

[Texus]

Hello HelioHost Team,

 

I am experiencing a serious issue with my hosting account. All of my domains and subdomains are currently showing a 504 Gateway Time-out (nginx) error. None of my hosted pages are loading from any device or network.

 

Details:

 

- Username: [texu]

 

The problem started today and continues even after clearing cache, trying different networks, and checking from multiple devices. It looks like a server-side or gateway issue affecting my entire account, not just a single domain.

 

I request the team to please check my hosting instance, backend services, gateway connection, or any resource-related issues that may be causing this downtime.

 

If you need any additional details, please let me know.

Thank you for your assistance.

[wolstech]

This is usually caused by high server load on Johnny and is very common. Your website looks to be working correctly for me at the moment. I was able to open the portal subdomain and store subdomain without issue.

See https://wiki.helionet.org/504_Gateway_Timeout