Urgent: SNI Mismatch / SSL Routing Issue on All Domains & Subdomains (Username: texu)

[Texus]

Hello HelioHost Support Team,

 

I am facing a serious issue with my hosting account. All of my domains and subdomains are showing the following error when opened in the browser:

 

"Misdirected Request – The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection."

 

This means the SSL/SNI routing on my account is not configured correctly on the server.

 

My account details:

• Username: texu

• Main Domain: (my main domain)

• Subdomains: All subdomains are showing the same SNI error

• Hosting server: (Johnny — please check)

 

I have not modified anything manually. This looks like a server-side misconfiguration where my domains/subdomains are pointing to an incorrect or mismatched SSL certificate.

 

Please kindly:

1. Rebuild/reset the SSL certificates for all domains  

2. Refresh/update the SNI routing  

3. Rebuild Apache/Nginx virtual hosts for my account  

 

This issue is preventing all my websites from working.  

Please fix this as soon as possible.

 

Thank you so much.