Jump to content

Recommended Posts

Posted

I haven't been able to reproduce the issue you reported. Every time I got a "The directory you typed already exists! Please type in another directory name." message when I tried to install it into a directory that already existed, it allowed me to type in a different directory name (that did not already exist) and the installation completed successfully.

If you're still having trouble, you could try an account reset, which would allow you to start fresh. If you want to give this a try, please first make a backup of your account in case there are files on there you want to keep. 

Then, let us know when you're ready for an account reset. We can reset things back to a brand new account and you can try to install Flarum again. 

Posted

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

Once the account has been recreated, if you want the addon domain put back, please make a new request for this (making sure to confirm the domain in the request). 

I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup

If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...