Mail Not Working (Dovecot + Gmail Rejection for almhdy.sd)

[almahdi]

Hi HelioHost team,

 

I’m having trouble with my domain almhdy.sd on Johnny.

Outgoing mail from support@almhdy.sd gets rejected by Gmail with:

 

 > 550-5.7.26 Unauthenticated email — SPF/DKIM failed.

 

 

 

I also can’t edit DNS records for the domain, so I can’t add SPF or DKIM manually.

Could you please enable DNS control for me, or add the correct SPF/DKIM on your side?

 

Also, Dovecot keeps failing to reload with this error:

 

> reload-or-restart service dovecot failed

 

 

 

Please check or restart it if possible.

 

Thanks a lot for your help,

Elmahdi Abdullah

[wolstech]

Where are you seeing the dovecot error? Users don't have the ability to restart that, so kind of a weird one for you to see. As for DKIM/SPF:

DKIM, SPF, and DMARC have been set up for the domain almhdy.sd. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

[almahdi]

Hi,

 

Thanks for your reply.

 

I was trying to sign in to my support@almhdy.sd account using the Gmail app, and it failed. That’s why I saw the Dovecot error appear on the Plesk panel. I understand that users don’t have the ability to restart Dovecot, so I agree it’s unusual for me to see it there.

 

Regarding DKIM/SPF/DMARC — I checked using Mail-Tester, and it scored 10/10:

https://www.mail-tester.com/test-dk68k2c7h

 

So it looks like the authentication is working fine. Thanks for confirming — everything seems to be working now.

 

Best regards,

Elmahdi Abdullah