[Solved] Suspended: tikalo

[tikalo]

Hi! My account is suspended, is it possible to unlock it? When I look at the webpage it says 'more information needed'

I believe it's at tikalo.helioho.st?

[wolstech]

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

[tikalo]

I don't believe the other account is mine, will this involve getting rid of someone else's account?

[wolstech]

Did you use a VPN or other shared network to access your account at some point? That will often cause this.

[tikalo]

I often use public wifi to connect, does this count as a shared network?

[wolstech]

Yeah that will do it.

Unsuspended.It may take a few minutes to work again.