[Solved] Add Subdomains to my Account

[srjnetwork]

Hello my username is "srjnetwork" and right now I have the main-domain "magdalenajalisco.org"  to my account.

I would like to add the following subdomains to my account

biblioteca.magdalenajalisco.org
proteccioncivil.magdalenajalisco.org
hospitalregional.magdalenajalisco.org
centrodesalud.magdalenajalisco.org
parroquia.magdalenajalisco.org

Thank you very very much in advance!

[KazVee]

Hello! I noticed that your contact email address for your HelioHost account is on a domain hosted with us. This means that if you ever forget your HelioHost account password and try to reset it, the password reset email will be sent to your account on HelioHost that you forgot the password to, so you'll be stuck.

We strongly recommend setting your HelioHost account email to an email address that is not on a domain hosted with us. That way if there's any issue accessing your HelioHost account, a password reset email will go to an email address you can still access. 

To change the email address on your account, you can login and go to: Plesk > Account > My Profile > General > External email address

Please note that when you change your email address it may take up to 2 hours to sync to the main website so in the meantime you can login with the username (not email) on the main heliohost.org website. After a couple hours you should be able to login at heliohost.org with either your username or your new external email address. 

I've also added those subdomains to your account. It may take up to 2 hours for the domain changes to take effect, and they won't work until you set up your DNS with your domain registrar.

To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains 

If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache