Mail not working [URGENT]

[mindverge]

3 hours ago, mindverge said:

I installed using Softaculous. Used tommy.heliohost.org as SMTP and IMAP server keeping everything else same. Now, how do I create new email accounts? 

I want to create email ids like name@my-domain.com but access the webmail via email.my-domain.com. Is this possible with your hosting, please?
@wolstech

Edited 12 hours ago by mindverge
tagged the admin hoping for a faster response.

[wolstech]

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

[mindverge]

1 hour ago, wolstech said:

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

Yes but when I am doing for email.my-domain.com then email ids are becoming name@email.my-domain.com instead of name@my-domain.com. 
I need name@my-domain.com and to host the roundcube at email.my-domain.com. Is that possible, please?

[wolstech]

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites.

If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

[mindverge]

7 minutes ago, wolstech said:

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites.

If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

Okay, got it. I installed under my-domain.com/email and want to point it for the sub-domain: email.my-domain.com instead of making  email.my-domain.com as a separate website, possible? 

[wolstech]

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other.

To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

[mindverge]

1 hour ago, wolstech said:

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other.

To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

I did exactly but now I can send email but not receiving any emails from the gmail.

[wolstech]

I just reviewed your DNS and Plesk settings. Your mailboxes are set up correctly and Roundcube works on the email subdomain. For DNS, I don't see the TXT records for SPF and DKIM, but it's possible I can't see them due to Cloudflare. Those would only affect sending email anyway, not receiving it.

Silly question, but with the delivery issue, are you talking about the Plesk mailbox that's forwarded to gmail? Gmail will not accept forwarded mail that originally came from itself, so if you send a message from Gmail to a Plesk mailbox that has been forwarded back to gmail, the message will simply disappear. This is a limitation imposed by Google.

Also, for forwarded mailboxes, messages aren't kept in Plesk (and so won't show in Roundcube) unless you clear the "Don't deliver copies to the plesk mailbox" option...

Finally, keep in mind that forwarded emails count towards your 50/day limit, so getting a sudden wave of unwanted incoming mail could result in your email service being removed.

 

[mindverge]

Thank you for your time. I appreciate it. I just wrote a new email on gmail and send to my mail i.e. name@my-domain.com and this mail never came to my mailbox!?

[wolstech]

It's something on your end. While I can't see the contents of your mailbox since I don't have a password, it does have something in it as it shows a size of 26KB.

Also, I created a second mailbox on your domain called hhtest to test this and sent a message from our Gmail-based support system to it. It delivered just fine.

[mindverge]

Alright, I will check thoroughly then. Thanks so much for the help!! 🙏

[mindverge]

Anything email I am sending to hello@mindverge.in is landing at my gmail while there is no copy of the mail in my hello@mindverge.in mailbox! How to fix that please?

[wolstech]

Go into that mailbox’s settings in Plesk, then the forwarding tab, then UNcheck the option “don’t deliver copies to the Plesk mailbox”. 
 

Once that’s turned off, you should get a copy in the Plesk mailbox and also a copy forwarded to gmail.

[mindverge]

solved!! Thank you again!! 🙏