Mail not working [URGENT]

[mindverge]

3 hours ago, mindverge said:

I installed using Softaculous. Used tommy.heliohost.org as SMTP and IMAP server keeping everything else same. Now, how do I create new email accounts? 

I want to create email ids like name@my-domain.com but access the webmail via email.my-domain.com. Is this possible with your hosting, please?
@wolstech

Edited 9 hours ago by mindverge
tagged the admin hoping for a faster response.

[wolstech]

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

[mindverge]

1 hour ago, wolstech said:

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

Yes but when I am doing for email.my-domain.com then email ids are becoming name@email.my-domain.com instead of name@my-domain.com. 
I need name@my-domain.com and to host the roundcube at email.my-domain.com. Is that possible, please?

[wolstech]

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites.

If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

[mindverge]

7 minutes ago, wolstech said:

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites.

If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

Okay, got it. I installed under my-domain.com/email and want to point it for the sub-domain: email.my-domain.com instead of making  email.my-domain.com as a separate website, possible? 

[wolstech]

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other.

To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

[mindverge]

1 hour ago, wolstech said:

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other.

To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

I did exactly but now I can send email but not receiving any emails from the gmail.